Brokers & Partners

We manage our partners’ IPMI sale and ongoing service. They stay focused on their core business while we support their growth.

Our Expertise
in numbers

820
Clients worldwide
52
Countries where our clients are based in
210
Active Brokers/Partners we work with

A Premium Workflow for our Partners

We work with insurance brokers (including those who aren’t specialised in International Private Medical Insurance, IPMI), insurance agents, immigration lawyers, relocation firms, family offices, and other professional advisers. By partnering with us, you can expand your capabilities without taking on the specialist work yourself. We’ll handle the technical, specialist side end-to-end, so you can stay focused on your core expertise while earning the same as you would if you managed the work directly. We’ll keep you copied on all client communications and provide impartial, expert advice to ensure each client secures the best global coverage.

Support in English, Italian, Spanish, French, Russian and Ukrainian

Market-leading response times across all communications

A clear commission agreement between BIG and your company

Commission on every placed policy

Direct access to leading international health insurers

One dedicated point of contact for claims and policy management

Tailored collaboration, we adapt to your workflow, needs and client journey

You stay informed, we keep you copied on key client communications

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Allianz
April
AXA
CFE
Cigna Healthcare
Generali
Humanis
Now Health International
Swiss Life
BUPA International

FAQ — Brokers & Partners

Everything you need to know about working with BIG as a broker or partner.

What’s the difference between a broker and a partner (introducer)?

Brokers are authorised insurance intermediaries who can advise clients and carry out regulated insurance distribution activities (subject to local rules). Partners/introducers are not insurance intermediaries and are limited to introducing prospective clients to BIG.

I’m not a licensed broker — what can I do as a partner?

You can identify potential clients and introduce them to BIG. We then take care of the insurance work: fact-finding, quotations, negotiating with insurers, placing cover, and ongoing support.

What can’t a partner/introducer do?

Partners must not give insurance advice, present or recommend products, negotiate terms, issue policy documents, handle claims as an intermediary, or collect premium payments. If you’re unsure whether something amounts to “advice”, ask us and we’ll guide you.

What does BIG do after you introduce a prospect?

BIG manages the process end-to-end: fact-finding, plan design, market comparison, negotiating with insurers, onboarding and ongoing support. We’ll keep you updated (subject to privacy requirements and the client’s consent).

As a broker, how does broker-to-broker collaboration work?

In most cases, you remain the client-facing broker and BIG acts as a specialist placing partner for IPMI: we obtain quotations, negotiate with insurers, coordinate underwriting and issuance, and support administration and, where relevant, claims escalation.

Do you work internationally (clients in different countries)?

Yes. We regularly handle cross-border cases. The right distribution setup depends on where the client is based and local rules, but we’ll propose a compliant and practical way of working.

Do you charge the broker/partner or the client extra fees?

Usually not. Remuneration is typically commission-based via insurers, and the structure is agreed transparently with you in advance. If a fee-based project is needed, it will be discussed and agreed upfront.

When is commission earned?

Commission is typically earned once cover is placed and the insurer has received the premium (subject to the conditions set out in the applicable agreement).

How and when are commissions paid?

Payments are usually made once we have received remuneration from the insurer and, where applicable, after the broker/partner has issued an invoice—following the timing and payment terms set out in the agreement.

What information do you need to quote IPMI quickly?

As a minimum: nationality, country of residence, ages, family composition, required area of cover, and any key medical considerations. For groups: headcount, demographics, countries of residence, and target benefits/budget.

Can I share a prospect’s details with BIG?

Yes — but you should only share personal data with the prospect’s consent and for the purposes of the introduction. We handle data in line with applicable privacy requirements and use it only to progress the enquiry.

Can I use BIG’s brand/logo or say I represent BIG?

Only with prior written approval. Partners/introducers must not present themselves as BIG employees, agents, or official representatives.

Who owns the client relationship?

This depends on the collaboration model (broker vs introducer) and what’s agreed for the case. Our aim is always clear roles, an excellent client experience, and a sustainable long-term partnership.

Can you help with renewals, changes, and claims?

Yes. We support renewals and mid-term changes, and we can assist with claims escalation by coordinating with the insurer—while respecting the responsibilities of the client-facing broker where applicable.

How do I get started?

Send us a message via the Brokers & Partners form with your company details and what you need. We’ll come back with next steps, the most suitable collaboration setup, and (if relevant) the agreement to sign.

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